تفاصيل وظائف فى Mashreq Bank

تفاصيل وظائف فى Mashreq Bank

Authorization Officer (Outsource) for Mashreq Bank
Job Purpose
To look after all International / MB cardholders charge approval request from merchants.
To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit staff activities.

Key Result Areas
Processing manual authorization for MB / International cards, conveying response accordingly in order to allow merchants to accept or refuse the charge.
Hot listing lost / stolen cards preventing from chances of fraudulently transactions.
Activating, pin initializing for Credit / Electron cards to allow cardholder to use his card.
Advising other banks to release CH blocked amounts which merchant doesn’t have claim on.
Solving merchants POS terminals problems so that they can use terminals again, routing the calls to MSU if terminal to be replaced.

Processing pickup cards and issuing rewards for the merchants that recovered pick up cards according to the Visa rules and regulations and recovering handling / reward fee from other issuers.
Recovering telex charges for telex made to other issuer for their cardholders problem / transaction requests.
Receiving ATM captured cards from CPS and sending to branches to return the cardholder.
Creating MDC tape containing all data of transactions of merchants to interchange data with Visa / MasterCard, similarly sending Visa incoming advise to A-12 to process.

Knowledge, Skills and Experience
Business Graduate.
Smart, communication skills, good listener, should have patience, computer literate (MS Word, MS Excel).
Experience required but not specifically with bank, with any organization specially customer services side or in communication side.
Apply from here

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