Customer Service Agent for NEW GCC GROUP LIMITLESS

Customer Service Agent for NEW GCC GROUP LIMITLESS

Job Description
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Keep records of calls and sales and note useful information

Job Requirements
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects.
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Customer Service experience will be an advantage.

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Benefits:
Salary:
6500 To 6500 EGP Per Month, KPI + Monthly Commission
Benefits (Medical, Life & Social insurances – Transfer allowance).
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