Customer Care Executive for The Master Gate

Customer Care Executive for The Master Gate

Job Description
The chosen s/he will be responsible for:
Responding to clients’ inquiries via inbound, outbound calls, and e-mails.
Providing clients with the needed information about our services, packages, and pricing.
Receiving clients’ problems and complaints and helping them to solve the problem.
Ensure customer satisfaction and provide professional customer support.
Contacting potential and current clients to measure their satisfaction and get feedback.
Providing feedback on the efficiency of the customer service process.
Processing orders, forms, applications, and requests.
Updating records & DB of customer interactions, transactions, comments, and complaints.
Collaborating with other stakeholders to ensure outstanding service to clients.

Job Requirements
The best-fit candidate should be:
Age no more than 25 years old.
Females or males.
University degree in any field.
1-3 years of proven work experience as a Customer Service Agent.
Cairo and Giza residents only
Good command of the English language.
Good user of MS Office Kit.
Knowledge of the digital market is a plus.
Excellent communication and Customer care skills.
Excellent Effective listening skills and open to feedback.
Social, lovely, and friendly personality.

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Job Details
Experience Needed:
1 To 4 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Not Specified
Salary:
4000 To 4500 EGP Per Month, KPIs Bonus, Quarterly Sales Bonus, Social Insurance, Medical Insurance, Health Care, Mobile, SIM, Fri & Sat OFF, Fixed Shift (9 Am – 5:30 Pm) Includes 1 Hr Break.
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