Sales and Customer Services Representative
Sales and Customer Services Representative
Job Description
- Act as the primary point of contact for customers and respond to their inquiries via phone, email, and chat in a timely and professional manner.
. Coordinate with other departments to ensure timely and efficient delivery of services to customers. - Provide customers with accurate information about delivery times.
- Manage customer complaints and resolve issues promptly and effectively.
- Keep track of all customer interactions and maintain records of all customer-related transactions.
- Follow up with customers to ensure their satisfaction with the company’s services.
- Maintain a positive and professional relationship with customers to promote long-term loyalty and repeat business.
- Provide support to sales and operations teams as needed.
•Ensure smooth and timely process flow and updating the customer by email.
- Ensure accurate and timely data entry into our operating system.
- Submitting weekly reports to Management
- Receiving and acknowledging Documents
- Utilize Process Monitors and Workflows on daily basis
- Ensure documents are timely sent customers.
- Interact with our customers in arranging their requests, exceeding customer service expectations
- Contribute to maintain strong relationships with suppliers.
- Meet compliance at all times to regulations.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers’ standard operating procedures are followed and updated
- Overseas communications, timely responses to messages and requests (internal and external)
- Coordinating with customers in case of missing documents in files and updating in system.
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Job Requirements
•Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
•Strong problem-solving and analytical skills
•Attention to detail and accuracy in data entry and record-keeping - Proficiency in computer systems and software, including Microsoft Office,etc.
- Ability to multitask and prioritize competing demands
- at least very good in English.
Job Details
Experience Needed:
2 To 20 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Gender:
Female
Salary:
4500 To 6500 EGP Per Month, Commissions
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