Account Advisor for talabat

Account Advisor for talabat

Job Summary
Overall responsibilities are to handle and resolve all customers’ complaint types in a professional, efficient, and effective manner to ensure customer satisfaction and loyalty.

Job Responsibilities And Duties
Handle all complaint cases received from different channels such as; late, missing, wrong payment, refund, offers and canceled orders, agent’s demeanor (LOB centers), and technical issues.
Handle all complaint cases related to vendors such as driver attitude, delayed delivery, missing items, and food quality.
Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
Consistent complaint follow-up with customers to ensure full resolution of their cases.
Communicate vigorously with different internal and external channels to ensure complete resolution (LOB centers/ vendors).
Comply with Talabat’s standard guidelines and processes with service recovery (compensation matrix and authority).
Collect caller’s feedback and, suggestions, forward it to direct team leader for future action.

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What do we require?
University graduate.
Years of experience: At least 1 year in the Customer Care field, Complaints team Exp. is a plus
Excellent communication skills, Complaint handling, and Decision Making.
Excellent English Level
Apply from here

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