Customer Support Advisor for Engosoft

Customer Support Advisor for Engosoft

Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Job Requirements
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Job Details
Experience Needed:
2 To 3 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Gender:
Male
Salary:
4000 To 5000 EGP Per Month, 4K Net Salary + 1K KPIs
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