Call Center Advisor for RISEUP

Call Center Advisor for RISEUP

Job Description
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports

Job Requirements
Bachelor Degree Is a MUST
Males Only are welcomed to apply
Flexible with rotational shifts
Max Age is 32
Living around Maadi is preferable
Experience in customer service is essential
Proficient in English; Very Good up to fluent
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach

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Job Details
Experience Needed:
0 To 3 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Salary:
8000 To 10000 EGP Per Month
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