Sales and Customer Services Representative (Experienced)
Sales and Customer Services Representative (Experienced)
Job Description
Act as the primary point of contact for customers and respond to their inquiries via phone, email, and chat in a timely and professional manner.Coordinate with other departments to ensure timely and efficient delivery of services to customers.
Provide customers with accurate information about delivery times.
Manage customer complaints and resolve issues promptly and effectively.
Keep track of all customer interactions and maintain records of all customer-related transactions.
Follow up with customers to ensure their satisfaction with the company’s services.
Maintain a positive and professional relationship with customers to promote long-term loyalty and repeat business.
Provide support to sales and operations teams as needed.
Ensure smooth and timely process flow and updating the customer by email.
Ensure accurate and timely data entry into our operating system.
Submitting weekly reports to Management
Receiving and acknowledging Documents
Utilize Process Monitors and Workflows on daily basis
Ensure documents are timely sent customers.
Interact with our customers in arranging their requests, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers.
Meet compliance at all times to regulations.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers’ standard operating procedures are followed and updated
Overseas communications, timely responses to messages and requests (internal and external)
Coordinating with customers in case of missing documents in files and updating in system.
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Job Requirements
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Strong problem-solving and analytical skills
Attention to detail and accuracy in data entry and record-keeping
Proficiency in computer systems and software, including Microsoft Office,etc.
Ability to multitask and prioritize competing demands
at least very good in English.
Job Details
Experience Needed:
2 To 20 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Gender:
Female
Salary:
4500 To 6000 EGP Per Month, Bonuses And Commissions
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