Customer Support Advisor for Oaktree

Customer Support Advisor for Oaktree

Job Description
Respond to customer queries in a timely and accurate way, via phone.t
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Job Requirements
B2, C1 English speaker
Familiarity with our industry is a plus
Familiar with using help desk software and remote support tools
Understanding of how systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases.

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Job Details
Experience Needed:
Not Specified
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Bachelor’s Degree
Salary:
10000 To 10000 EGP Per Month
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