تفاصيل خدمة عملاء فى Community Phone
تفاصيل خدمة عملاء فى Community Phone
Customer Support (Remote) for Community Phone
Community Phone
remote first and always
Community Phone is a venture-backed, Y-Combinator graduate with a simple mission: make the phone more powerful.
In the smartphone revolution, we’ve forgotten about the phone; it’s been left behind technologically. It serves us spam calls or requires small business owners to learn technical concepts like VoIP (Voice over IP or internet calling).
In 2022 we grew our recurring revenue by over 400% while discovering profitable channels ready for optimization and scale.
Our global team expanded from 17 people in 2022 to 70+ now. Our customers now include KFC, AT&T, dozens of state and local governments, and General Motors (as well as consumers around the US).
Our investors are the same early investors in companies like Reddit, DropBox, Airbnb, Twitch, and Lyft. Our culture is customer-centric and believes happy customers are the best salesforce on the planet! Our growth has been organic, and we’re growing the team to meet the demand.
About The Role
We are looking to expand our support team and hiring Customer Support Representatives who love to delight our landline users.
You will…
Track customer concerns, identifying trends, and driving calls
Work Cross-Functionally to remove customer obstacles
Ensure every customer has an extraordinary experience
Understand why customers wish to cancel and working on solutions to keep customers satisfied
Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues
Compensation:
We are hiring globally and paying $1,040/month
Shifts:
Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis
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