تفاصيل وظائف خدمة عملاء فى American Academy
تفاصيل وظائف خدمة عملاء فى American Academy
customer service for American Academy
About us
American Academy for training courses is ISOO 9001 certified management system. American Academy for training courses is a global leadership testing , training and educational company with major objectives for building communications skills development, global leadership training and customized dynamic solutions for cultural competency, available via multiple delivery platforms. American Academy for training courses is national and international accredited training schools.
Customer Service Representative Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Job Details
Education Level:
Not Specified
Salary:
5000 To 6000 EGP Per Month
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