تفاصيل خدمة عملاء فى Premier Services and Recruitment

تفاصيل خدمة عملاء فى Premier Services and Recruitment

Customer Service (UAE) for Premier Services and Recruitment

Phone Banking Representative – Contact Center

Job Purpose:
To delight internal and external customers over the telephone & chat in line with established standards via this distribution channel.

Main Responsibilities & Accountabilities:
Interact with customers over the phone to understand their banking needs.
Provide personalized service by thoroughly and efficiently gathering customer information, assessing and fulfilling customer needs, and educating the customer where applicable.
Provide excellent customer service to achieve customer loyalty.
Resolve problems over the telephone and when required appropriately escalate customer queries and complaints for resolution
Convert sales opportunities in order to meet financial targets.
Clarify and explain procedures and products over the telephone.

Capture and report customer feedback towards continual product development.
Follow up all bank procedure and process with fully adherence to BCP steps rules and regulations.
Cross Sell Credit Cards Balance transfers & credit card cheque over the phone.
Cross Sell any of the assigned products or services assigned by the management
Login to chats and provide services as chat agent as and when required
Working on Internet Banking & Mobile Banking enables / disables when required.
Block, enable max tries of the TIN when applicable.

Enhance the customers to get their statements through email and register them on e-statements module.
Cross sell different products or services for customers.
Ensure to differentiate between Conventional & Islamic calls and assist customers based on their preferred product / services.
Report any fraudulent emails / calls or suspected incidents immediately to supervisor / other responsible departments.

Requirement:
Job Location: Ras Al-Khaimah, United Arab Emirates (UAE)
Language Requirement: English, Arabic
Effective communication skills (Verbal & Writing)
Ability to handle pressure
Ability to work based on 24/7 shifts
Speed & Efficiency
Team Player
1-2 years’ experience in Call Centre (Inbound /Outbound)
Fresh graduates who are dynamic & ambitious can be considered as well

Salary and Compensation:
AED 5,700 (50% basic salary + 50% consolidated allowance – Including airfare allowance) + Average incentive AED 1,000 -2,000 (Cross Selling incentive)
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