تفاصيل وظائف خدمة عملاء فى شركة Vodafone

تفاصيل وظائف خدمة عملاء فى شركة Vodafone

Customer Care Advisor English Speakers PartTime for Vodafone
Description
A Customer Care Advisor is the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features provided by Vodafone. They support customers by providing helpful information, answering questions, and responding to complaints. The Customer Care Advisor has good communication skills along with a good knowledge of Vodafone’s latest products and offerings, price plans and associated technologies, systems and processes in order to provide an excellent customer experience.

Job Responsibility
Handles customer requests, issues or questions in a professional manner and strives to deliver a first time resolution service;
Meets defined KPIs including NPS and sales;
Acts as an advocate of Vodafone, protecting the reputation by following Vodafone’s Brand Tone of Voice;
Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
Uses time proactively and efficiently to deliver on service targets;
Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers

Skills
Digital Advocacy
Customer Journey Knowledge
Ownership
Building Rapport
Resilience
Expert Advice
Expert Communication
Empathy
Customer Experience
Product and Service Advocacy
Service Delivery Excellence

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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