Business Analyst – Ascend Federal Credit Union Inc

Business Analyst – Ascend Federal Credit Union Inc

About Us:
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth.

Responsibilities:
Provide use cases and business requirements as needed for member experience and product-related initiatives.
Works with other analysts to identify and assist in development and implementation of dashboards, reporting and data models that enable relevant personalized service.
Provides updates on strategic projects and creates remediation plans for projects that are behind schedule.
Provide communications support to senior leadership for Board meetings, strategic or operational planning events, monthly business meetings, etc.
Removes obstacles and impediments to ensure business and operational objectives are met.
Communicates with project stakeholders and executive management to provide insight on issues.

Monitors and contributes to project execution that deliver exceptional business value.
Collect and synthesize Voice of the Member feedback; prepare meaningful and actionable insights. Collaborate with internal departments and external vendors to champion solutions that drive and improve the member experience.
Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs) and uses data to improve member experiences.
Develops forecasts/plans for the digital banking experience. Delivers quantitative and qualitative insights for all online channels (chats, calls, emails, etc.).
Job Type: Full-time
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