Customer Service Agent for Cellopack
Customer Service Agent for Cellopack
Job Description
Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products.
Job Responsibilities
Deal directly with customers either by telephone or email.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product inquiries.
Provide pricing and delivery information.
Perform customer verifications.
Set up new customer accounts.
Process orders, forms, applications and requests.
Organize workflow to meet customer timeframes.
Direct requests and unresolved issues to the designated resource.
Manage customers’ accounts.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Prepare and distribute customer activity reports.
Maintain customer databases.
Manage administration.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Provide feedback on the efficiency of the customer service process.
Other duties as assigned.
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Job Requirements
6 October / Sheikh Zayed residency is a MUST.
Bachelor degree in commerce or equivalent.
1-3 years of experience within industrial environment.
Competency using Microsoft office applications.
Knowledge of administrative procedures and ability to type.
Keen eye for small details, to work efficiently with several pieces of documents.
Strong verbal communication skills.
Job Details
Experience Needed:
2 To 3 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor’s Degree
Salary:
5000 To 6000 EGP Per Month
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