Customer Support Representative for Sharaf DG

Customer Support Representative for Sharaf DG

Job Description
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Serve all customer’s inquiries and provide full information and advice.
Close pending cases in a timely manner.

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Job Requirements
Bachelor’s degree Holder
1 – 2 Years of experience in Customer Care.
Fluency in English is a MUST.
Strong Knowledge in Microsoft Office (Excel, Outlook).
Excellent Communication Skills: Verbal and written in English.

Job Details
Experience Needed:
2 To 3 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
5000 To 6000 EGP Per Month
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