Customer support (Operations associate) for DEOC cosmetics
Customer support (Operations associate) for DEOC cosmetics
Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Job Requirements
Highly organized and have a versatile skill set to support a variety of different business functions with a diverse range of tasks.
Strong analytical and organizational skills.
Goal-oriented.
Excellent communication and listening skills.
Ability to work under pressure.
Must be detail and solutions-oriented.
Preferable:
Experience in a similar industry.
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Job Details
Experience Needed:
0 To 2 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
5000 To 6000 EGP Per Month, Plus Quarterly Bonus/Incentive
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