Operations Coordinator for DFA – Accredited German Institute
Operations Coordinator for DFA – Accredited German Institute
Company Description
DFA Institute is an accredited German language teaching institution in Cairo, Egypt. Since Nov.2012, DFA Institute has been offering German courses focusing on using innovation in building technical material and using the most up-to-date techniques in language teaching. Due to demand, DFA Institute expanded from online courses to three additional branches in different cities in Egypt and now manages over 4500 students annually. DFA also offers an accredited certificate recognized by German universities, including Goethe University in Frankfurt and Berlin University.
Role Description
This is a full-time on-site role for an Operational Specialist at DFA Institute in Cairo, Egypt. The Operational Specialist will be responsible for day-to-day tasks such as communicating with students, managing sales and operations, and overseeing specific projects related to curriculum development, event planning, and facility management.
Manage the Operations tasks and provide excellent service to students.
respond to customers’ inquiries through our different channels like social media, inbound and outbound calls
Respond to inquiries and provide information on educational programs, admission requirements, and other services offered by the institute
Manage the institute’s hotlines and respond to incoming calls in a courteous and professional manner
Provide administrative support for various departments, including data entry, filing, and record-keeping
Develop and implement operational processes and procedures to drive the institute’s objectives and ensure efficient operations
Manage relationships with external vendors and partners to ensure the timely and effective delivery of services
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Qualifications
Bachelor’s degree
Fresh grad or one year of experience in operations or a related field
communication and interpersonal skills
Ability to work independently and as part of a team
project management skills
Benefits:
Social Insurance
Daily Incentives
Potential for promotion to higher-level positions within the institute based on performance, skills, and knowledge
Professional development opportunities to enhance skills and knowledge
Salary:
4000EGP + (from 1000 to 3500EGP) Monthly Incentive
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