تفاصيل خدمة عملاء فى شركة mont
تفاصيل خدمة عملاء فى شركة mont
Customer Support Representative for mont
About us
Egyptian investors company established 2021 specialized in malls and commercial units in Egypt our current project is Giza mall which is linked with upper Egypt train station in Bashtel area .
Job Description
Develop digital and print educational material (e.g. videos and manuals)
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Coordinate mentorship programs for new customer service representatives
Assess the impact of each educational course on staff performance and client satisfaction
Maintain updated records of training curricula and material
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Job Requirements
Work experience as a Customer Service Trainer or similar role
Experience in sales or customer service positions is a plus
Knowledge of Learning Management Software (LMS)
Familiarity with interactive learning activities
Excellent communication and presentation skills
BSc degree in Education, Human Resources or relevant field
Additional certification in training is a plus
Job Details
Education Level:
Not Specified
Salary:
6000 To 8000 EGP Per Month
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