تفاصيل وظائف اتصالات مصر

تفاصيل وظائف اتصالات مصر

Telesales Advisor.
Job Details
Experience Needed: 0 To 5 Years
Career Level: Entry Level (Junior Level / Fresh Grad)
Education Level: Bachelor’s Degree
Salary: 3000 To 5000 EGP Per Month
Job Categories: Customer Service/SupportSales/Retail

Job Description
Description – External
Job Purpose
The Telesales Advisor responsible for assuring proper handling of customers’ requests & complaints received via different channels, to maintain high level of customer satisfaction. And to meet department goals as well. Handling includes accurate analysis of request/complaint, proper tracking, respond within the agreed SL, follow up and coordination with other relevant departments until reaching case resolution.

Report To Position Name

Validation of customer requests/complaints.
Tracking of customer’s requests/complaints in all available forms, hard and/or soft.
Handling customers’ daily requests & complaints received via different channels faxes and/or e-mails effectively and efficiently.
Handling the above, as per agreed-upon processes & procedures. And with high level of accuracy as per performance agreement.
Analysis and reporting of customer’s complaints
Reporting any identified fraud attempt with full evidence.
Communicate positively with all concerned departments in order to facilitate the customer’s reception of the expected distinguished service. And to ensure proper cases resolution
Communicating status of customer’s request/complaint to customers professionally.
Updating the database with modifications upon customer’s requests
Using the customer’s concerns & complaints. To analyze their underlying basis and make recommendations on how to enhance the system, process, or policy to eliminate the complaints.
Delivering suitable replies for customer complaints after seeking management review of complaint that includes proper legal input
Job Requirements
Qualifications – External

QUALIFICATIONS ESSENTIAL
University Degree in
Good command of English both writing and speaking.
Good knowledge of MS Office application

QUALIFICATIONS_DESIRABLE
Cooperative in a team work environment – Flexible and responsive – Working Under Pressure -Presentation Skills
Communication Skills -Time Management -Interpersonal skills -Creativity and problem solving skills.
EXPERIENCE_ESSENTIAL

Minimum 1 to 2 years Experience in customer operations.
Experience in billing analysis, troubleshooting and technical support is a plus
Internal Description

Description – Internal

Job Purpose
The Telesales Advisor responsible for assuring proper handling of customers’ requests & complaints received via different channels, to maintain high level of customer satisfaction. And to meet department goals as well. Handling includes accurate analysis of request/complaint, proper tracking, respond within the agreed SL, follow up and coordination with other relevant departments until reaching case resolution.
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