تفاصيل وظائف خدمة عملاء فى El Abd Group

تفاصيل وظائف خدمة عملاء فى El Abd Group

Call Center Agent for El Abd Group

About us
Was founded in 1981 to operate in the field of household appliances and its components. During the past three decades, we have been the top choice for the Egyptian consumer and trade partners due to our commitment to offer high quality products and superb customer service.

We are a consumer focused company that always works bearing in mind its customers’ needs; and our strategy is to reach the ultimate customer satisfaction. Our new product range incorporates the latest technology, high features, high quality, reliability and modern designs to satisfy different consumer needs.

Job Description
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job Requirements
Male/Female, maximum age: 29
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Job Details
Education Level:
Bachelor’s Degree

Salary:
Confidential
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